We experienced an issue resulting in inbound check delays and outbound check timeouts.
Impact window: Aug 5 2026: 14:00 to 17:00 UTC
Impact:
Core Email Protection API:
During the window, inbound message checks may have been delayed, resulting in corresponding delays in a message being actioned and available in the portal.
Adaptive Email DLP:
During the window, outbound messages checks by the Office Add-in may have been delayed, resulting in slightly elevated timeouts.
Up to 5% of checks may have timed out and failed open via the Add-in.
Our team worked quickly to take steps to address the issue and it is since resolved. Please feel free to open a support case with any additional questions.
Resolved
We experienced an issue resulting in inbound check delays and outbound check timeouts.
Impact window: Aug 5 2026: 14:00 to 17:00 UTC
Impact:
Core Email Protection API:
During the window, inbound message checks may have been delayed, resulting in corresponding delays in a message being actioned and available in the portal.
Adaptive Email DLP:
During the window, outbound messages checks by the Office Add-in may have been delayed, resulting in slightly elevated timeouts.
Up to 5% of checks may have timed out and failed open via the Add-in.
Our team worked quickly to take steps to address the issue and it is since resolved. Please feel free to open a support case with any additional questions.
