Resolved
This incident has been resolved. All emails have been reprocessed and should be accessible through Email Search / Investigate & Respond
Monitoring
The majority of emails have been reprocessed.
We have however identified some emails that were not reprocessed as part of the initial fix - we're working to get this resolved as soon as possible.
Monitoring
We are continuing to reprocess emails from Saturday starting at 00:00 UTC to ensure they populate in Investigate and Respond. We expect this to complete overnight.
Monitoring
We have identified the root cause of the issue and are now processing all new emails correctly as of 10:36 UTC. Additionally, we are in the process of reprocessing emails from Saturday starting at 00:00 UTC to ensure they populate in Investigate and Respond.
Investigating
Since 1:00 BST on Saturday, we have been experiencing a potential issue with Investigate and Respond that has resulted in a disruption of data availability. During this time, users may have experienced difficulties locating emails with Investigate and Respond.